Terms of service

Last updated: 4 October 2026

1. Scope

These terms govern your use of Parseway (the "Service"), provided by Joshua Sattler, Parseway, Aulweg 114, 35392 Gießen, Germany ("we", "us"). They apply to consumers and businesses alike unless a section says otherwise. A consumer is anyone who uses the Service for purposes that are mainly outside their trade, business or profession (§ 13 BGB). Conflicting terms of a business customer do not apply unless we agree to them in writing. The contract language is English.

2. The Service

Parseway is a platform that extracts structured data from documents ("parsing") and applies decision models to that data ("decisions"). You can use it through our web interface and through our API. The scope of each plan is described on ourpricing page.

Results are generated automatically using OCR and AI models and may contain errors. You are responsible for checking results before you rely on them, especially for legal, financial or tax decisions.

We aim for high availability but do not guarantee uninterrupted access. We may carry out maintenance and improve the Service, as long as its core functionality for your plan is preserved.

3. Account

You must be at least 18 years old to create an account and must provide accurate information. Keep your API keys secret. You are responsible for all usage under your account. Notify us immediately if you suspect misuse.

4. Plans and quotas

Each plan includes a monthly quota of parsed pages and decisions. Quotas reset at the start of each billing period and unused quota does not roll over. When a quota is used up, further requests of that kind are rejected until the next billing period or until you upgrade.

The Basic plan is free of charge. We may change or discontinue the Basic plan with at least 30 days' notice by email.

5. Prices and payment

Paid plans are sold through Stripe Managed Payments. Stripe acts as reseller and merchant of record: it processes your payment, issues your invoice and collects applicable taxes. Stripe's buyer terms, presented at checkout, govern the payment. Prices on our website include VAT.

Subscriptions are billed monthly in advance.

6. Term and cancellation

Paid subscriptions run month to month. You can cancel at any time, effective at the end of the current billing period, in your account settings or by email tohello@parseway.dev. Fees already paid are not refunded, except in the case of a withdrawal under section 7. You can close a free account at any time.

Both parties may terminate for good cause without notice. Good cause for us includes in particular a serious breach of section 8.

7. Right of withdrawal for consumers

Withdrawal notice

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Joshua Sattler, Parseway, Aulweg 114, 35392 Gießen, Germany, email: hello@parseway.dev) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. In no event will you be charged any fees as a result of the reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, compared with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Joshua Sattler, Parseway, Aulweg 114, 35392 Gießen, Germany, hello@parseway.dev
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

8. Acceptable use

You may not:

You may integrate the Service into your own products. We may temporarily block access if there are concrete indications of a breach. We will inform you and take your legitimate interests into account.

9. Your data

You keep all rights to the documents you upload and the data extracted from them ("Customer Data"). You grant us the right to process Customer Data solely to provide the Service to you. We never use Customer Data to train AI models.

Customer Data is stored and processed in the EU and remains available until you delete it. You can delete it at any time. After your account ends, we delete remaining Customer Data within 30 days. Where Customer Data contains personal data, we process it on your behalf under our data processing agreement (Art. 28 GDPR). Details are in our privacy policy.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and for any guarantee we have given.

For slight negligence, we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely. In that case, liability is limited to the foreseeable damage typical for this kind of contract. For business customers, this liability is also limited to the fees paid in the 12 months before the damaging event.

For the free Basic plan, we are liable only for intent and gross negligence, without affecting the first paragraph.

The above also applies to the liability of our agents and vicarious agents.

11. Changes to these terms

We may change these terms for valid reasons, such as changes in law or new features. We will notify you by email at least 30 days before changes take effect. For paid plans, changes that affect essential parts of the contract, such as price or scope of service, require your consent. If you do not agree to a change, you may cancel before it takes effect.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not remove the protection of mandatory provisions of the law of the country in which they habitually reside. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Gießen, Germany.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

If any provision of these terms is invalid, the remaining provisions remain unaffected.